Delivery & Cancellation Policy

Delivery Policy

  1. Delivery Areas: Pasal Nepal currently offers delivery services within specific areas. Please check our website or app for the most up-to-date information on service areas.

  2. Delivery Times: We offer flexible delivery windows throughout the day. Customers can choose their preferred delivery slot during checkout, subject to availability.

  3. Delivery Fees: Delivery fees may vary based on order value, distance, and time of delivery. The exact fee will be displayed at checkout before you confirm your order.

  4. Order Tracking: Once your order is dispatched, you can track its status in real-time through our app or website.

  5. Contactless Delivery: We offer contactless delivery options. Please specify your preference during checkout.

  6. Delivery Issues: In case of any issues with your delivery (delays, missing items, etc.), please contact our customer support immediately.

  7. Undelivered Orders: If you're not available to receive your order, our delivery partner will attempt to contact you. If unreachable, the order may be returned to our facility, and you may be charged a restocking fee.

Cancellation Policy

  1. Order Modifications: You can modify or cancel your order free of charge up until it enters the "Preparing" stage. Once an order is being prepared, modifications may not be possible.

  2. Cancellation Window: Orders can be cancelled without charge up to 1 hour before the scheduled delivery time.

  3. Late Cancellations: Cancellations made less than 1 hour before the scheduled delivery time may incur a cancellation fee to cover processing costs.

  4. Refunds for Cancellations: Refunds for cancelled orders will be processed within 5-7 business days, depending on your payment method.

  5. Pasal Nepal Cancellations: In rare cases, we may need to cancel an order due to unforeseen circumstances (e.g., stock issues, severe weather). In such cases, you will not be charged, and we will notify you promptly.

  6. How to Cancel: To cancel an order, please use the cancellation option in our app or website. If you're unable to cancel online, please contact our customer support immediately.

  7. Repeated Cancellations: Pasal Nepal reserves the right to suspend accounts that show a pattern of frequent last-minute cancellations to maintain service quality for all customers.

For any questions or concerns regarding our delivery or cancellation policies, please don't hesitate to contact our customer support team. We're here to help ensure your shopping experience with Pasal Nepal is as smooth and satisfactory as possible.