Returns & Refund Policy

Returns

Pasal Nepal strives to ensure customer satisfaction with all purchases. However, we understand that sometimes returns may be necessary. Please review our return policy for grocery items:

  1. Time Limit: Returns must be initiated within 24 hours of purchase or delivery, whichever is later.

  2. Eligible Items: We accept returns for:

    • Damaged or defective products
    • Incorrect items
    • Expired products

  3. Non-Returnable Items: For health and safety reasons, we cannot accept returns on:

    • Opened packaged foods
    • Perishable items (e.g., fresh produce, dairy, meat)
    • Personal care products

  4. Condition: Items must be in their original packaging and unused.

  5. Proof of Purchase: A valid receipt or order confirmation is required for all returns.

  6. Return Process:

    • Contact our customer service within the specified time frame
    • Provide order details and reason for return
    • Our team will guide you through the return process

  7. Inspection: All returns are subject to inspection before a refund or exchange is processed.

  8. Transportation: For valid returns, Pasal Nepal will arrange for pickup at no cost to the customer.

We reserve the right to refuse returns that do not meet these criteria. For any questions or concerns about our return policy, please contact our customer service team.

Refunds

  1. Time Limit: Refunds must be initiated within 24 hours of purchase or delivery, whichever is later.

  2. Eligible Items: We accept refunds for:

    • Damaged or defective products
    • Incorrect items
    • Expired products

  3. Non-Refundable Items: For health and safety reasons, we cannot refund:

    • Opened packaged foods

  4. Condition: Items must be in their original packaging and unused.

  5. Proof of Purchase: A valid receipt or order confirmation is required for all refunds.

  6. Refund Process:

    • Contact our customer service within the specified time frame
    • Provide order details and reason for refund
    • Our team will guide you through the refund process

We reserve the right to refuse refunds that do not meet these criteria. For any questions or concerns about our refund policy, please contact our customer service team.